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Technical Support Specialist

3 months ago

Horley, Surrey, United Kingdom CAE Full time

Role Overview

Join our dedicated team to provide essential support for our training center network utilizing state-of-the-art simulators.

Cultivate a culture of continuous learning, professional growth, and development.

Gain valuable experience across various systems to enhance your technical expertise.

Explore opportunities for career advancement within the organization.

Primary Responsibilities:

  • Deliver comprehensive software and hardware support to training facilities.
  • Travel as needed to address and resolve technical discrepancies.
  • Be prepared for urgent travel to provide technical assistance.
  • Design and execute testing protocols.
  • Conduct troubleshooting and diagnostic procedures.
  • Collaborate with customers to review and validate solutions.
  • Work closely with on-site teams to gather technical information.
  • Build and maintain relationships to ensure effective resolution of issues.
  • Assist with regional projects and service deliveries.
  • Enhance systems knowledge and mentor junior technicians.
  • Perform any additional duties as required.

Required Qualifications:

  • A technical degree or substantial experience in aeronautical engineering.
  • Proven experience in the design, development, and maintenance of simulators.
  • At least 5 years of software design experience using C/C++ or FORTRAN.
  • Familiarity with operating systems such as Linux and Unix.
  • In-depth knowledge of relevant technologies.
  • Strong understanding of aeronautical principles.
  • Proficient English communication skills.
  • Excellent interpersonal and communication abilities.
  • Capability to work independently and troubleshoot effectively.
  • Demonstrated leadership qualities and enthusiasm.
  • Ability to identify and manage component/interface challenges.
  • Resourceful and capable of taking independent actions.

What We Offer:

  • Competitive compensation package.
  • Standard Monday to Friday work schedule.
  • Comprehensive private health insurance.
  • Healthcare cash reimbursement plan.
  • Employee stock purchase options.
  • Retirement pension plan.
  • Flexible vacation and leave policies.
  • Flexible working hours.
  • Electric vehicle and cycling incentives.
  • Life insurance coverage.

About Our Company

We empower individuals in critical roles with the knowledge and solutions necessary to enhance safety worldwide. Our mission is to digitalize the physical realm through innovative software solutions. We support pilots, cabin crew, airlines, defense, and healthcare professionals, with a workforce of over 13,000 across 250 locations in 40 countries. Sustainability is at the core of our operations.

Position Type

Regular

We appreciate the interest of all applicants.