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Trade Floor Support Specialist

2 months ago

London, Greater London, United Kingdom Harrington Starr Full time
Trade Floor Support Analyst

At Harrington Starr, we are seeking a skilled Trade Floor Support Analyst to join our dynamic team. As a key member of our Front Office Trade Floor/Treasury desktop environment, you will play a crucial role in maintaining a seamless user experience.

Key Responsibilities:
  • Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management.
  • Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences.
  • Foster collaborative relationships within the IT division, locally and globally.
  • Gather and understand business users' requirements.
  • Cover the Trading floor IT support contact, handling calls, creating tickets, and escalating as needed.
  • Support walk-up and email requests, managing tickets and escalations.
Essential Requirements:
  • Must have financial services experience
  • Must have experience working on the trade floor