Customer Service Liaison

5 days ago


Hucknall, United Kingdom Fabric Recruitment Ltd Full time
About the Role

We're seeking a highly skilled Customer Service Coordinator to join our team on a contract basis. As a key member of our customer-facing team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring high levels of satisfaction and driving revenue growth.

Key Responsibilities
  • Develop and maintain effective relationships with clients to build trust and foster long-term partnerships.
  • Respond promptly and professionally to customer inquiries via phone and email, ensuring high levels of satisfaction.
  • Identify and leverage sales opportunities with existing customers to drive revenue and growth.
  • Attend meetings and events with clients, representing our company with professionalism and enthusiasm.
  • Report and address recurring customer issues, working proactively to implement effective solutions.
  • Assist with various administrative tasks, including order and invoice processing, CRM maintenance, customer account setup, and return processing.
About You

We're looking for a candidate with a track record of managing customers, accounts, and expectations effectively in a similar role. You'll need to exhibit outstanding customer service skills, a talent for building strong, lasting relationships, and excellent communication abilities. Additionally, you'll need to be a committed team player with strong skills in MS Office applications, particularly Excel, and hands-on experience with IT systems, including CRM and ERP platforms.

If you're enthusiastic about delivering exceptional service and driving sales, we'd love to hear from you.



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