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Secure Mental Health Contract Support

2 months ago

Guildford, Surrey, United Kingdom EMED Group Full time
About the Role

We are seeking a highly skilled and experienced Road Based Supervisor to join our team at EMED Group. As a key member of our Ambulance Care Team, you will play a vital role in supporting the delivery of exceptional patient transport services across Surrey.

Key Responsibilities
  • Business Performance and Service Delivery: Ensure the prompt departure of Ambulance Care Assistants from base, maintaining high standards of customer service and operational efficiency.
  • Compliance and Safety: Collaborate with the Compliance Team to conduct regular Health and Safety base checks, ensuring compliance with all relevant regulations and standards.
  • Fleet Management: Liaise with the Fleet Supervisor to ensure all vehicles are suitable for road use, conducting regular vehicle checks to maintain optimal performance and hygiene.
  • Data Management: Maintain accurate and up-to-date personal data management systems, ensuring the accuracy of payroll and annual leave records.
  • KPIs and Performance: Support the Contract Manager in delivering Key Performance Indicators (KPIs), identifying areas for improvement and implementing innovative solutions.
  • People Management: Conduct probationary reviews with Ambulance Care Assistants, providing guidance and support to ensure successful onboarding and development.
  • Employee Relations and Support: Conduct thorough and fair investigations, delivering concise and compelling cases to support disciplinary actions when necessary.
  • Sickness and Leave Management: Monitor and manage sickness absence, identifying potential areas for improvement and implementing strategies to minimize impact on service delivery.
  • Recruitment and Selection: Participate in recruitment and selection processes, ensuring adherence to company policies and procedures.
  • Training and Development: Deliver Annual Skills Development training, conducting driving assessments as required to ensure all team members are equipped to provide exceptional patient care.
  • Ad-hoc Tasks: Conduct property risk assessments as needed, ensuring safe and suitable access for Ambulance Crews.
  • Health and Safety: Maintain a safe working environment, taking reasonable care to prevent harm to self and others.
  • Diversity and Inclusion: Promote diversity and inclusion within the team, fostering a culture of respect and understanding.
  • Hours and Environment: Maintain a visible presence across the contract, ensuring effective communication and collaboration with team members.
Person Specification
  • Experience: Proven experience working in a highly regulated, complex business, with a strong understanding of healthcare logistics and patient transport services.
  • Patient Care: Passionate about delivering exceptional patient care, with a focus on safety, quality, and customer satisfaction.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to engage with colleagues at all levels.
  • Commercial Awareness: High level of commercial awareness, with experience in achieving KPIs within a highly regulated industry.
  • Problem-Solving and Coaching: Strong problem-solving skills, with the ability to coach and guide team members to achieve their full potential.
  • Organizational and Time Management Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Attention to Detail: Meticulous attention to detail, with a focus on maintaining high standards of accuracy and quality.
  • Initiative and Adaptability: Ability to stay calm under pressure, using initiative to drive results and achieve goals.