Customer Service Representative

3 weeks ago


Newton Aycliffe, Durham, United Kingdom MTrec Recruitment Full time
{"title": "Customer Relations Advisor", "description": "About the Role

We are seeking a highly skilled and motivated Customer Relations Advisor to join our team at MTrec Commercial. As a key member of our customer service operation, you will be responsible for delivering exceptional service to our clients, working closely with our team to resolve any issues that may arise, and promoting a positive and supportive team culture.

Key Responsibilities
  • Provide high levels of service to our clients, responding to their queries and concerns in a timely and professional manner.
  • Work collaboratively with our team to resolve any issues that may arise, using effective communication and problem-solving skills.
  • Develop and maintain strong relationships with our clients, understanding their needs and preferences, and providing tailored solutions to meet their requirements.
  • Contribute to the development of our team, sharing knowledge and expertise, and providing support and guidance to colleagues as needed.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work effectively in a team environment, with a positive and supportive attitude.
  • Good IT skills, including Microsoft Access, Excel, and Word.
  • Experience working in a customer-facing role, preferably in a manufacturing environment.
What We Offer

We offer a competitive salary and benefits package, including a company pension scheme, 23 days holiday plus bank holidays, and a permanent contract from day one. We are a secure and well-established employer, with long-term career progression opportunities.

", "lang_code": "en"}

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