Sales Consultant

3 weeks ago

Wolverhampton, United Kingdom Vistry Group Full time
About the Role

We are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group. As a Sales Consultant, you will be responsible for driving sales growth and delivering exceptional customer experiences across our developments.

Key Responsibilities
  • Proactively seek out prospective sales and follow up all enquiries to optimize business opportunities.
  • Create and deliver informative and clear sales pitches and tours of the show home and development.
  • Negotiate with customers to ensure the best sales outcome for the business.
  • Utilize all technology available to ensure innovation in generating sales in differing environmental and economic conditions.
  • Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
  • Have a detailed knowledge of all Vistry Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home.
  • Have detailed knowledge of all plots available and upcoming within the development.
  • Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures.
  • Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
  • Proactively working as a member of the sales team and demonstrating effective team working skills.
  • Evaluate each sale as to how it can be achieved more effectively, efficiently and profitably for the Company.
  • Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
  • Deal with all customers in a polite, friendly, and efficient manner.
  • Ensure that customers are kept fully and regularly informed of the progress of their purchase.
  • Respond to all cancellations making every effort to 'save' and if necessary, renegotiate the reservation.
  • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
  • Ensure competitor analysis is undertaken as determined by Sales Manager.
  • Carry out daily tasks required for your development.
  • Take responsibility for all company property and equipment across each site within the specified sales hub.
Requirements
  • 5 GCSEs / GCE including Mathematics and English (at C grade or above).
  • A Levels in any discipline.
  • Experience working in a customer-facing role delivering under pressure.
  • Experience in generating leads and sales through telephone-based business development.
  • Proven track record of achieving sales targets.
  • Proven track record of exceptional sales.
  • Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
  • Comfortable using multi-channel forms of communication.
  • Ability to handle complaints and difficult situations.
  • Strong negotiation and sales skills.
  • Proven track record of successfully completing the sales process with customers.
  • Excellent administration and organisational skills.
  • An interest in property and the housing market.
  • Good planning and organisational skills.
  • Excellent communication skills.
  • The ability to work under pressure and meet sales targets.
  • Willing to be flexible in respect of day-to-day duties and hours worked.
  • Willing to travel to all sales sites, including regional offices.
  • Full driving licence and access to a suitable vehicle.
  • Willing to work weekends.
  • Willing to travel to all marketing suites, including regional office, within the division as required.
  • Patience and ability to remain calm under pressure.
  • A friendly, trustworthy, and professional attitude.

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