Application Support Specialist

4 weeks ago

Fareham, Hampshire, United Kingdom NEC Software Solutions Full time
Job Title: Application Support Engineer

We are seeking an experienced Application Support Engineer to join our Resource Engineering team at NEC Software Solutions. As a key member of our team, you will be responsible for providing technical support and maintenance for our NEC Public Safety solutions.

Key Responsibilities:
  • Fault finding and troubleshooting of NEC Public Safety's DSX & Vision product suite at both hardware and software levels.
  • Creating, reviewing, and updating NEC Public Safety Engineering documentation, including work plans, work instructions, and technical guides.
  • Liaising with 3rd party providers and internal teams to coordinate activities and gather information.
  • Providing customer support on a technical and non-technical level, requiring a professional and adaptable approach to communication and interaction.
  • Answering customer queries on NEC Public Safety managed products, operational configuration, or performance enhancement.
  • Following and adhering to NEC Public Safety and MCA outlined processes and procedures.
  • Completing activities within set deadlines and reporting any difficulties in achieving SLA/delivery milestones.
Requirements:
  • Experience at either 1st or 2nd line level of a service desk environment.
  • Experience of shift working, including day and night shifts, with a fixed 12-hour shift rotation.
  • Experience in troubleshooting and problem-solving.
  • Proven experience administering and working with Microsoft Windows 10, Windows Server up to 2016.
  • Working knowledge of MSSQL Application.
  • Practical experience in TCP/IP network support.
  • MS Business Applications experience, including Excel, Visio, and Word.
  • Excellent customer service skills.
  • Proven experience working to ITIL best practices.
What We Offer:
  • A competitive salary and benefits package, including an above-average pension scheme.
  • 25 days paid holiday, with the option to buy/sell.
  • 4 x basic salary life assurance cover, with the option to increase cover at an additional cost.
  • A Group Pension Plan.
  • A selection of flexible benefits to suit your individual needs.

We are an equal opportunities employer and welcome applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.

We are committed to ensuring an inclusive and accommodating experience for all candidates.

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