IT Change and Release Manager
2 weeks ago
We are seeking a Contract IT Change and Release Manager to oversee the IT Change and Release capabilities across both production and non-production environments.
The ideal candidate will focus on minimizing change conflicts, generating forecasts, and producing performance reports while driving continuous process enhancements.
Key Responsibilities:
- Facilitate the smooth execution of change initiatives across IT and third-party vendors, utilizing best practices and established industry frameworks.
- Design, implement, and oversee Release Management processes in accordance with ISO, ITIL, Scrum, Agile, and Microsoft Standards.
- Coordinate daily change and release operations, ensuring adherence to SLA commitments and tracking ongoing activities.
- Serve as the primary contact for all inquiries related to change and release processes, ensuring process integrity is maintained.
- Continuously assess and propose enhancements to change and release processes, particularly within cloud/Azure environments.
- Manage the change portfolio, evaluate impacts, and provide activity analysis to support ongoing development efforts.
- Maintain and communicate the Forward Schedule of Change for upcoming releases, with a focus on Microsoft Dynamics 365 updates.
What You Bring:
- 3-5 years of experience in Change and Release Management.
- ITIL v3 or v4 certification with hands-on experience.
- Strong background in collaborating with internal IT teams and third-party vendors.
- Expertise in coordinating Release and Change activities for Microsoft Dynamics 365.
- Comprehensive understanding of Microsoft Dynamics 365 Build and Release processes.
- Proficiency with contemporary ITSM tools and a dedication to continuous improvement.
- Exceptional planning, organizational, and multitasking abilities.
- Outstanding communication and relationship-building skills.
- Self-driven, adaptable, and resilient in high-pressure situations.
We look forward to your application.
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