Sales and Service Associate

1 week ago


Wimborne Minster, Dorset, United Kingdom Dovetail Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Associate to join our team at Dovetail Recruitment Ltd. As a Customer Service Associate, you will be the first point of contact for customers who require advice and assistance with our products.

Key Responsibilities
  • Customer Support: Provide exceptional customer service to customers via phone, email, and in-person interactions.
  • Transaction Processing: Process all department transactions efficiently, accurately, and within agreed Service Levels.
  • Reporting and Analysis: Produce reports and management information (MI) as requested to support business decision-making.
  • Compliance and Risk: Ensure that expressions of customer dissatisfaction and complaints are escalated accordingly, and be aware of Financial Conduct Authority & Prudential Regulation Authority, other legislative and internal compliance requirements.
  • Vulnerable Customer Support: Identify, support, and assist vulnerable customers and understand their need for flexibility.
Requirements
  • Administrative Experience: Track record in an administrative environment.
  • Technical Skills: Good PC skills, including word and excel.
  • Communication Skills: Excellent oral and written communication skills.
  • Professional Development: Be willing to work towards a Certificate in Retail Banking Certificate or CeMAP.
About Us

Dovetail Recruitment Ltd is a leading recruitment agency that specializes in placing top talent in various industries. We are committed to providing exceptional service to our clients and candidates alike.



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