Front Desk Associate

6 days ago


Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Receptionist at Holiday Inn Glasgow Airport. As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.

Key Responsibilities

  • Handle incoming calls, make reservations, and provide guests with information about the hotel and local area.
  • Manage guest inquiries, deal with any complaints effectively, and maintain a positive attitude.
  • Work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays.

Requirements

  • Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
  • Prior experience working in a similar role, with knowledge of hotel operations and reservation systems.
  • Excellent computer skills and proficiency in using software such as MS Office, Excel, and Outlook.

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer a range of benefits, including employee discounts, access to the IHG employee room benefit programme, and shopping discounts.


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