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Customer Service Specialist

2 months ago

Luton, Luton, United Kingdom FirstPort (UK) Full time £23,571
{"title": "Customer Service Specialist", "description": "Delivering Exceptional Customer Service

As a Customer Service Specialist at FirstPort, you will play a vital role in delivering a frictionless experience for our customers. You will be responsible for providing timely, expert advice to our customers through various communication channels, including calls, emails, and web chat.

Key Responsibilities:

  • Provide professional, helpful, and efficient support to internal departments, specifically Property Managers, in line with agreed guidelines and standards.
  • Closely liaise with, update, and support Property Managers to ensure customer and development issues are resolved promptly.
  • Ensure all customer and colleague interactions are managed in accordance with service level targets and quality standards.
  • Communicate with teams, updating on a regular basis with important information on live events to successfully support customer queries.
  • Raise maintenance orders and liaise with contractors as appropriate in relation to work required on a development.

Requirements:

  • Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customers and clients with a resolution-focused mentality.
  • Efficient in maintaining administration and record keeping electronically.
  • Property Management Experience desired but not essential, as full training will be provided.

At FirstPort, we are committed to promoting diversity and recruit on merit. If you meet the criteria for the role, we will be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.

", "company": "FirstPort (UK)", "location": "Luton - Hybrid"}