Customer Service Specialist
4 weeks ago
We are seeking a highly motivated and skilled Junior Service Engineer to join our team of experts in medical imaging equipment. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers, performing remote troubleshooting, and guiding customers through the problem-solving process.
Key Responsibilities:- Provide technical assistance to customers via phone and email on faults with medical imaging systems.
- Perform remote troubleshooting and determine the most effective resolution for issues.
- Guide customers through the problem-solving process.
- Escalate unresolved issues to field service engineers.
- Qualification in electronics or another relevant technical discipline.
- Impeccable customer service skills and a confident and professional manner in customer environments.
- Flexible approach with the determination to seize opportunities and resolve complex challenges.
- Full UK driving licence.
We are a global leader in healthcare and a highly respected manufacturer of medical imaging systems. Our team of engineers takes great pride in their work and aims to build long-term relationships with customers. We offer full product training on a range of medical imaging systems, including CT and MRI, through engineer mentoring and manufacturer training courses. For those with the desire, there are opportunities to progress your career into field service engineer roles.
This is an excellent opportunity for a service engineer to gain training on medical X-Ray, CT, and MRI systems and join a team of experts in the field.
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