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IT Support Specialist

2 months ago

Gatwick West Sussex, United Kingdom Global Technology Solutions Ltd Full time

Job Summary:

Global Technology Solutions Ltd is seeking a highly motivated and skilled IT Support Specialist to join our team. As a Junior IT Professional, you will play a critical role in providing technical support and resolving complex issues for our clients.

Key Responsibilities:

  • Incident Response:
    • Address and resolve customer incidents and service requests in a timely and efficient manner.
    • Provide troubleshooting and fault diagnosis for network, hardware, and infrastructure issues.
    • Keep the client service desk updated on progress for each incident.
  • Escalation and Support:
    • Promptly escalate unresolved issues or complex incidents to more experienced engineers.
    • Engage in proactive checks to identify and resolve potential issues before they are formally raised as incidents.
  • Rotational Schedule:
    • Work on a rotational schedule of 4 days on and 4 days off, with shifts from 06:00 am to 06:00 pm or 06:00 pm to 06:00 am.

Requirements:

  • Experience: Minimum 12 months IT experience or equivalent qualifications.
  • Technical Skills:
    • Proficient in the latest technologies and solutions.
    • Strong understanding of Microsoft Windows Desktop software.
    • Knowledge of network protocols, server hardware, and configurations.
  • UK Working History: A 5-year UK working/educational history is required for airside clearance checks.
  • Driving License: A full UK driving license is mandatory.
  • Communication Skills: Effective verbal and written communication skills.
  • Physical Ability: Capable of lifting or pushing 20-40 kilograms, standing or kneeling for extended periods, and using mechanical tools.

Personal Attributes:

  • Self-motivation: Willingness to learn and adapt to new challenges or changes.
  • Service Excellence: Passionate about delivering high-quality service to end users.

Compensation & Benefits:

  • Salary: £25,008 p.a.
  • Benefits:
    • Holiday leave.
    • Life insurance.
    • Shift allowance.
    • Perkbox discounts.