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Assistant Manager

2 months ago

Warrington, Warrington, United Kingdom Priory Inns North West Ltd Full time

Job Title: Assistant Manager - Operations

Company: Priory Inns North West Ltd

Job Type: Full-time

Location: Warrington

About Us:

Priory Inns North West Ltd is a leading hospitality company that operates a portfolio of successful pubs and restaurants across the North West region. We are committed to delivering exceptional customer experiences and providing a supportive and inclusive work environment for our team members.

About the Role:

We are seeking an experienced and dynamic Assistant Manager to join our team at The White Hart. As a key member of our management team, you will play a crucial role in ensuring the smooth operation of our pub, delivering exceptional customer service, and driving sales and revenue growth.

Key Responsibilities:

  • Team Leadership:
    • Assist in recruiting, training, and developing team members to ensure they deliver exceptional customer service.
    • Support the General Manager in leading the front-of-house and kitchen teams, fostering a positive and motivated working environment.
    • Conduct regular team meetings to communicate objectives, feedback, and updates.
  • Customer Service:
    • Ensure that every guest receives a warm welcome and a memorable experience at The White Hart.
    • Address and resolve customer feedback and complaints in a professional and timely manner.
    • Oversee the floor during peak times, ensuring smooth operations and high service standards.
  • Operational Management:
    • Assist in managing stock levels, placing orders, and controlling inventory to minimize waste.
    • Support the General Manager in overseeing financial performance, including budgeting, cost control, and profitability.
    • Ensure compliance with health, safety, and food hygiene regulations, maintaining a safe environment for staff and guests.
  • Food & Beverage Quality:
    • Work closely with the kitchen team to maintain high standards of food quality and presentation.
    • Collaborate on menu planning, ensuring offerings are fresh, seasonal, and appealing to our customers.
    • Monitor the consistency of food and beverage service, ensuring it meets our established standards.
  • Sales & Marketing:
    • Help drive footfall and sales through effective promotions, events, and local community engagement.
    • Assist in managing The White Hart's online reputation to attract new customers and retain regulars.
    • Work with the General Manager to develop and implement marketing strategies.
  • Qualifications and Experience:
    • Previous experience in a supervisory or assistant management role within a food-led pub or hospitality environment.
    • Strong leadership skills with the ability to motivate and manage a diverse team.
    • Excellent customer service skills with a focus on delivering high-quality guest experiences.
    • Good understanding of food and beverage operations, including inventory management and cost control.
    • Knowledge of health, safety, and food hygiene standards.
    • Ability to work efficiently under pressure in a fast-paced environment.
    • Strong communication, organizational, and problem-solving skills.
    • Basic knowledge of financial management, including budgeting and forecasting.

What We Offer:

  • Competitive salary with the potential for bonuses.
  • Opportunities for career development within a growing pub group.
  • Staff discounts on food and beverages at The White Hart.
  • Training and development programs to enhance your skills.
  • A supportive and friendly working environment.