Work Coordinator

4 weeks ago


Exeter, Devon, United Kingdom Liberty Full time
Work Coordinator Job Description

At Liberty, we are seeking a highly organized and detail-oriented Work Coordinator to join our team. As a Work Coordinator, you will play a critical role in ensuring the smooth operation of our programmes and services.

Key Responsibilities:
  • Prioritize and schedule backfill and reinstatement tasks to ensure efficient programme delivery.
  • Reschedule jobs that fall out of programme to minimize disruptions.
  • Manage contract requirements for a range of jobs, ensuring compliance with regulatory standards.
  • Handle calls and schedule works efficiently, providing excellent customer service.
  • Validate each job to ensure required information is available, ensuring accuracy and quality.
  • Manage customer and client relationships, building strong partnerships.
  • Ensure all regulatory information is updated and logged in real-time, with status updates on our internal system.
  • Provide an efficient and flexible response to operational issues, maintaining levels of service delivery and programme works in line with contract requirements.
Requirements:
  • Good level of education, with a focus on business administration or a related field.
  • Previous call handling and scheduling experience, with a proven track record of success.
  • Ability to operate a computerized database system, with a strong understanding of office working systems.
  • Excellent communication skills, with the ability to work independently and as part of a team.
  • Demonstrate strong analytical skills and the ability to manage change, with a focus on continuous improvement.
What We Offer:
  • Pension scheme, providing a secure retirement plan.
  • 23 days Annual Leave, plus Bank Holidays, allowing for a healthy work-life balance.
  • Cycle to Work scheme, promoting sustainable transportation.
  • Liberty Sense Awards, recognizing employees who embody our values.
  • YuLife, offering a range of benefits, including life insurance, smart health, and mental health support.
  • Medicash Health Cash Plan, providing cash back on eligible healthcare expenses.

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