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Relationship-Focused Account Manager

2 months ago

London, United Kingdom h2 Recruit Full time
Job Description

Company: h2 Recruit

Job Title: Strategic Account Manager - Customer Success

Job Type: Full-time

Industry: Technology, Software as a Service (SaaS)

Location: Hybrid, with 3 days a week in the office (expenses covered for travel)

Job Type: Full-time

Salary: £45,000-£50,000 per annum, plus uncapped commission plan with an OTE of circa £70,000 in the first year and £85,000 in the second year

Job Summary:

We are seeking an experienced Strategic Account Manager to join our team at h2 Recruit. As a Strategic Account Manager, you will be responsible for managing a portfolio of large mid-market and enterprise-level clients across various sectors, including FMCG, Automotive, Financial Services, and Corporate Commercial.

Key Responsibilities:

  • Manage day-to-day relationships with clients to deliver exceptional customer experience and ensure clients are meeting or exceeding their goals from their employee advocacy program
  • Work closely with the Director of Customer Success to develop operational processes within account management, including renewals, upselling campaigns, and account nurture
  • Develop and execute strategic plans to drive growth in client accounts, including identifying cross-selling and upselling opportunities
  • Collaborate with internal stakeholders to ensure seamless delivery of customer success initiatives

Requirements:

  • Proven experience in a similar environment, with a strong understanding of MarTech or Social Media SaaS technology
  • Excellent communication and relationship-building skills, with the ability to work with both clients and internal stakeholders
  • Process-driven approach, with a focus on delivering exceptional customer experience
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive basic salary of £45,000-£50,000 per annum
  • Uncapped commission plan with an OTE of circa £70,000 in the first year and £85,000 in the second year
  • Private health, private medical, and travel expenses covered

How to Apply:

APPLY NOW and successful applicants will be contacted for a more detailed discussion.