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Support Worker

2 months ago

Stirling, Stirling, United Kingdom The Action Group Full time
Job DescriptionOur Services in Falkirk

We provide a range of services in Falkirk, including The Studio and Outreach, which support individuals in their homes, communities, and through volunteering opportunities. Our services aim to promote independence, social inclusion, and community participation.

Post: Support Worker Service: Housing & Community Support Services (HACSS)

Base: The Action Group, The Prentice Centre, Edinburgh (or regional base as set by line manager)

Line Managed by: Team Manager

Salary Range:

Unqualified- £24,402.92 - £24,890.98 per annum pro rata

Qualified- £24,890.98 - £25,338.37 per annum pro rata

Casual rate: £12 per hour Sleepover rate (if applicable) £96 per night.

Hours: Up to 16 hours per week

Main Responsibilities

The main purpose of this post is to provide a caring, efficient, and effective 24/7 support service to individuals who use The Action Group's services. This will include assisting individuals to develop their skills by supervising and participating in various support activities in a way that enriches their opportunities and promotes choice.

Key Duties

  • Practice the TAG Key Worker system, including organising support plans and case reviews as required, ensuring effective handovers between staff, and maintaining records and case files.
  • Promote the physical and emotional wellbeing of individuals at all times, including supporting them to maintain acceptable and adequate levels of self-care, carrying out risk assessments, and providing direct support with personal care as required.
  • Develop meaningful and trusting relationships with individuals, including helping them to gain insight into their own behaviour, attitudes, and reactions, and encouraging independence in all daily living activities wherever possible.
  • Promote individuals' hobbies, interests, and activities, and encourage participation in all aspects of community life, including organising day trips and activities with young people as required.
  • Advocate on behalf of individuals when needed, including liaising with external organisations regarding benefits, education, tenancy, and employment.
  • Work with relatives and carers of individuals, including arranging support plans, dealing with complaints and frustrations, and helping to ensure that relatives have a significant role in the person's life wherever possible and appropriate.
  • Find out about the wide range of local services, amenities, and organisations available to individuals.
  • Work with both individuals and groups, according to need.
  • Participate flexibly in the various shift work patterns required by the needs of individuals, including regular working outwith weekday office hours, and undertaking 'sleepover' or 'waking night' duties where required.
  • From time-to-time, the postholder may be asked to cover short-term absences of Support Workers in other teams.

General Duties

  • Read and work in accordance with TAG's Mission, Aims & Objectives, and current Business Plan.
  • Manage own work time effectively.
  • Keep on top of own paperwork and maintain effective and organised filing systems, as appropriate to the specific job role.
  • Treat everyone with consideration and respect.
  • Ensure prompt, polite, and clear communication.
  • Keep up to date and comply with all applicable TAG policies and procedures.
  • Promote and respect individual rights and responsibilities at all times.
  • Retain the highest standards of confidentiality, as appropriate to the specific role.
  • Assist your manager and other work colleagues as appropriate and whenever possible.
  • Take charge of own CPD and contribute to TAG maintaining the Investors In People standard.
  • Be responsible for own work life balance.

About The Action Group

The Action Group was set up in 1976 by a group of parents and carers of individuals who had learning disabilities and other support needs. We began by campaigning for better services for the people we cared about in the local area of Leith and Restalrig. This group, who all lived in the north east of Edinburgh, took the name Area 5 Action Group from the Social Work Department's area in which they lived.

Providing and Improving Learning Disability Care for Over 45 Years

The Action Group was, and continues to be, a membership organisation with the twin aims of campaigning for, and providing, good community care services. In 1976, services and supports in the community were few and far between and large institutions and hospitals, like Gogarburn in Edinburgh, were the main service for children and adults.

Locally, The Area 5 Action Group ran a high profile political and media campaign to get learning disability and support needs on the agenda. It also explored ways to develop service-provision

By 1985, now called The North Edinburgh Action Group, membership had grown and service users came from all over Edinburgh, East Lothian, West Lothian and Midlothian.

By 1992, with development plans focussing across an even wider area, a further name change to The Action Group was made.

​Over the years the Action Group has been at the forefront of campaigning for and providing high quality community services.

Company Culture

The Vision

That Families caring for a person and individuals who have support needs and/or Learning Disability encounter no barriers to their chosen lifestyle, are able to follow a path of choice and can enrich their opportunities.

The Mission

To Value, listen and involve people so that our every action is judged to be the best.

The Values

An ordinary life includes the 5 accomplishments which derives from the work of John O'Brien.

These values are at the heart of the organisation.

People accessing our services should have:

Community presence - Relationships

Competency - Respect - Choice

Desired Criteria

Required Criteria

  • Shares our values - Equality, Inclusion. Flexibility, Person Centred Support, Respecting differences.
  • Practically-Minded - Can budget and manage a home – Assesses Risk Well – Plans stuff in advance -Responds well to challenging situations
  • A nice person Listens- Interested in people-Patient and Calm- Fun- Caring and considerate
  • Good in a Team- Communicates well – Takes responsibility- Asks for advice - Helps others
  • Get the details right – Punctual – Consistent – Follows procedures- Finds out and remembers stuff – Completes paperwork
  • Not afraid to think – Reflects on practice – Learns from experience – Puts self in other's shoes- Suggests ideas.
  • This post requires registration with the Scottish Social Services Council (SSSC). Applicants who are not registered with the SSSC when starting will have 6 months in which to register. Applicants already registered with the SSSC must inform that body of their employment with The Action Group.
  • This post requires PVG clearance. Applicants who are not members of the PVG scheme should be prepared to join before commencing employment.
  • Driving license - Required