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Revenue Auditor
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About Pan Pacific London
Pan Pacific London epitomizes understated luxury within the heart of the City, seamlessly blending contemporary design with the rich heritage of London architecture. Our hotel is dedicated to providing an exceptional experience, characterized by innovative well-being practices and unparalleled service across various dining and entertainment venues.
Position Overview
We are seeking a dedicated and detail-oriented Income Auditor to become an integral part of our esteemed Finance team at Pan Pacific London.
The ideal candidate will exhibit confidence, empathy, and professionalism in interactions with both guests and colleagues. You will thrive in high-pressure situations and possess a strong commitment to delivering outstanding guest experiences.
If you take pride in your work and prioritize people in every decision, we encourage you to consider this opportunity.
Key Responsibilities
- Ensure the effective operation of the income audit function, guaranteeing accurate daily revenue recording and reporting.
- Implement and uphold control procedures related to the income process, actively researching and resolving discrepancies.
- Assist the Assistant Director of Finance in overseeing all financial activities, including financial controls, asset protection, accounting operations, financial report preparation, and annual budget management.
- Collaborate with various hotel departments regarding income audit and reporting tasks.
- Verify that allowances, paid outs, and miscellaneous postings comply with standard operating procedures.
- Investigate discrepancies and develop strategies to prevent future occurrences.
- Prepare and analyze housekeeping discrepancy reports as necessary.
- Review complimentary room reports, ensuring proper approvals are in place.
- Confirm that all charges related to telephone, laundry, and health club services are accurately captured and reconciled.
- Engage with the Operations team and outlets to address any posting-related inquiries or issues.
- Balance city, guest, and deposit ledgers daily, ensuring accuracy.
- Maintain a comprehensive understanding of property management and point-of-sale systems.
- Review and reconcile Micros and Opera systems to ensure accurate interfacing.
- Conduct random spot checks across all outlets, investigating discrepancies and reporting findings to management.
- Review all credit card refunds and related documentation for appropriateness and compliance with SOP.
- Advise the Assistant Director of Finance on any operational or financial challenges.
Benefits of Working as an Income Auditor
At Pan Pacific London, we value strong relationships, personal development, and employee well-being. We offer a range of benefits, including:
- Access to Mental Health First Aiders
- Additional day off for your birthday
- Cycle to Work Scheme
- Referral Scheme
- Seasonal Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Flexible Work Policy
- Complimentary meals prepared by our chefs
- Study and Volunteer Days, fully paid
- Opportunities for internal progression and development
Conclusion
Pan Pacific London is a proud member of the Pan Pacific Hotels Group, a global brand with a commitment to delivering exceptional hospitality. We look forward to welcoming talented individuals who share our passion for excellence.