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Asset Management Specialist

2 months ago

Luton, Luton, United Kingdom Leaders Romans Group Full time

Job Title: Asset Manager

Location:

Company: Leaders Romans Group

Salary: Up to £30,000 OTE inclusive of commission

Hours: Monday to Friday 9am to 5:30pm

About Leaders Romans Group:

As a well-established and reputable property group across the UK, Leaders Romans Group has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

As an Asset Manager, you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

  • Oversee the department to ensure professional and courteous service is received by Landlords and Tenants and identify opportunities to enhance service levels.
  • Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching, and development.
  • Hold regular team meetings.
  • Attend branch meetings as required and advise branch managers of any matters requiring their attention.
  • Respond promptly and effectively to internal and external complaints.
  • Manage the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner.
  • Specifically check and adhere to landlords' management instructions; issue instructions for management inspections and report to landlords following inspections; issue instructions for safety inspections, including gas safety checks.
  • Organize for remedial works to be completed on a timely basis.
  • Advise landlords/managing agents of want of repairs.
  • Obtain estimates, issue works orders, pay invoices.
  • Deal promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
  • Receive End of Tenancy Reports, advise landlords and tenants of charges on tenants' deposit for cleaning, repairs, or replacements.
  • Finalize the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
  • Advise utility companies of tenancy changes and of meter readings at the end of the tenancies.
  • Ensure that the Aspasia diary is kept up-to-date to monitor outstanding matters.
  • Report any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager, and the Lettings Director immediately upon receipt.
  • Liaise closely with letting offices and client account departments.
  • Respond immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords' property.
  • Forward landlords' mail.
  • Ensure that appropriate charges are made for all services rendered.
  • Serve appropriate notices, where the landlord or tenant wishes to end a tenancy.
  • Deal with landlord statement queries.
  • Deal with extensions and renewals.
  • Achieve and maintain relevant industry qualifications.

Requirements:

  • Have property management experience.
  • Be passionate about delivering exceptional customer service.
  • Have experience of managing and supporting staff development.
  • Have strong organizational and time management skills.
  • Have the ability to work under pressure and towards deadlines.
  • Have strong communication skills and confidence in building rapport with a variety of stakeholders.

What We Can Offer:

  • Proven track record for career growth and advancement within the company.
  • Market-leading training and ongoing professional development.
  • Access to a diverse portfolio of properties.
  • Supportive and collaborative team environment.

Benefits:

  • Competitive base salary and additional incentives.
  • Quarterly and yearly awards, including trips abroad.
  • Salary sacrifice pension scheme.
  • Generous holiday allowance, increasing by 1 day per year based on service.
  • Excellent parental leave and newly introduced fertility policy.
  • Staff discounts.

Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply.