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Customer Service Representative

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Bucks and Berks Recruitment Full time
Customer Success Executive

Fantastic opportunity to work with a fast-growing market leader as a Customer Success Executive. This role is responsible for managing relationships with customers by responding to their requests/queries via phone, chat, and Zendesk (ticket management system).

The ideal candidate must thrive in a fast-paced environment and be a natural problem solver. They must be a team player willing to go that extra mile in line with the customer and business needs.

Our client is offering superb benefits including gym and restaurant on site, full training, 25 days holiday, pension, private medical insurance, online discounts with major retailers, and onsite parking amongst many others.

Key responsibilities include:

  • Providing 1st line support for diagnosing problems and issues
  • Liaising with networks to troubleshoot and diagnose first line faults
  • Logging phone calls and triaging queries
  • Ensuring customers' systems are kept up-to-date and accurate
  • Managing and supporting customer relationships as per service level agreements
  • Ensuring new customers are successfully onboarded
  • Hosting relevant platform training
  • Assisting in the creation of service packs and hosting service reviews

Requirements:

  • Excellent verbal and written communication skills
  • Excellent attention to details is essential
  • Excellent team player
  • Ability to work unsupervised and on own initiative post completion of training
  • Highly organised coupled with the ability to prioritise effectively
  • Ability to thrive in a high pressure, fast paced work environment
  • Experience of using Microsoft tools including Excel

Experience:

  • A minimum of 1 year's experience within a Customer Service or customer facing role

Bucks and Berks Recruitment is an equal opportunity employer committed to the equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.