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Head of Food and Beverage Operations

2 months ago

Prestatyn, Denbighshire, United Kingdom Haven Full time
Head of Food and Beverage Job Description

About the Role:

We are seeking an experienced and dynamic Head of Food and Beverage to join our team at Haven. As a key member of our Senior Leadership Team, you will be responsible for leading our Food and Beverage operations across all our parks, including our Bars, Restaurants, and Takeaway brands.

Key Responsibilities:

  • Provide visionary leadership to the Food and Beverage team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high-performing team.
  • Interact with guests, build trusted relationships with owners, and address both their needs and concerns, ensuring that every guest has a great time with memories that last a lifetime.
  • Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
  • Recruit, train, mentor, and evaluate the team's performance, fostering a culture of collaboration, innovation, and professional development.
  • Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.
  • Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
  • Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
  • Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

What's In It For You?

  • Free use of our Leisure Facilities, including swimming pool.
  • Up to 50% Discount off food on Park and 20% discount in our shops.
  • Opportunity to use our Corporate Box at the O2 Arena.
  • Fantastic Discounts with many national Brands & Retailers.
  • 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels.
  • Reward & Recognition Schemes.
  • Training and development opportunities, including fully funded qualifications.
  • Fantastic Health, Mind & Money Support Programme.
  • Enhanced family-friendly policies and pay* (eligibility criteria applied).

Experience and Qualifications:

  • Previous experience at a senior level within the hospitality industry, preferable.
  • Strong leadership and management skills, with a proven ability to motivate and develop your team.
  • Excellent strategic planning and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Demonstrated track record of achieving departmental and organizational goals.
  • Knowledge of industry trends, regulations, and best practices.
  • Budgeting and financial management experience.
  • Strong organizational skills and attention to detail.
  • Confident decision maker with ability to exercise sound judgement and manage conflicting priorities when under pressure.

About Us:

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves.

What can you expect during the recruitment process?

When invited to meet with us, the process may include 2-3 stages, including interview, site visit, and skills test, depending on the role.