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Global Supply Chain Specialist

2 months ago

Glasgow, United Kingdom DHL Global Forwarding Full time

About DHL Global Forwarding

DHL Global Forwarding is a world-renowned company consistently recognised as a top employer with excellent career prospects. As a leading logistics provider, we offer a dynamic and challenging work environment where you can develop your career in freight forwarding.

Job Summary

We are seeking a highly motivated and experienced Freight Logistics Coordinator to join our team. As a key member of our global operations team, you will be responsible for managing global shipments from door-to-door, ensuring quality standards are met, and providing exceptional customer service.

Key Responsibilities

  • Coordinate shipments within the DHL network and external suppliers to ensure timely and efficient delivery.
  • Ensure quality standards are met by conducting regular audits and implementing process improvements.
  • Provide exceptional customer service by responding to customer inquiries, resolving issues, and escalating concerns to senior management.

Requirements

  • Experience in the Air or Ocean Freight Forwarding industry is essential for this role.
  • Commercial awareness and confidence to interact and negotiate with airlines and suppliers.
  • Knowledgeable in exports/imports and related processes.
  • Customer Service experience in transport/logistics/freight forwarding.
  • Self-driven and disciplined with the ability to work independently.
  • Organised and able to handle change and multi-task.
  • Strong numerical skills to undertake manual calculations.
  • Continuous improvement conscious - identifying risk areas.
  • Ability to work cross-functionally and with multiple projects simultaneously.
  • High attention to detail and accuracy.

What We Offer

  • An enticing annual salary plus an annual performance-related bonus.
  • 25 days holiday plus bank holidays.
  • Pension scheme - up to 8% employer contribution.
  • Enhanced maternity/paternity/adoption leave.
  • Support with self-development and career opportunities.
  • Reward & Recognition awards.
  • Charity and volunteering support through DHL Foundation.