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TPA Relationship Management Specialist

2 months ago

London, Greater London, United Kingdom PIC Full time

Role Overview:

The primary objective of this position is to oversee the interactions between PIC and Third-Party Administrators (TPAs). The incumbent will ensure strategic and commercial alignment between PIC and the designated TPAs, distinguishing this role from the Outsourced Manager within the Pension Services team, which primarily focuses on service delivery.

Key Responsibilities:

  • Manage contract oversight, performance evaluation, risk assessment, and strategic collaboration with internal teams to ensure that supplier services align with PIC's objectives.
  • Engage effectively with Finance, Risk, Legal, Origination, and Investments to gain support and implement enhancements in relationships.
  • Develop and maintain critical supplier relationships across various functions, ensuring mutual benefits for all parties involved.
  • Build and lead a team dedicated to ongoing relationship management, serving as the primary escalation contact and overseeing governance of key supplier relationships.
  • Reflect the company's core values in all aspects of performance and delivery.

Specific Accountabilities:

  • Conduct comprehensive analyses of outputs from the governance framework.
  • Act as the main point of escalation for successful delivery to PIC stakeholders by TPAs.
  • Prepare detailed reports tailored to the audience, showcasing thorough analysis and briefing the Customer Committee and Board on TPA performance.
  • Take initiative in personal development, enhancing both technical (e.g., Pensions Administration) and non-technical (e.g., relationship management) skills.
  • Stay updated on industry trends, regulatory changes, and best practices in the pensions sector through seminars and relevant literature.
  • Facilitate regular governance meetings with TPAs to review performance, requirements, and strategic enhancements.
  • Oversee the negotiation, execution, and management of TPA contracts in collaboration with the TP&O team.
  • Conduct performance assessments to ensure compliance with contractual obligations.
  • Ensure adherence to regulatory and compliance standards by TPAs.
  • Identify potential risks in supplier operations and collaborate with stakeholders to implement risk mitigation strategies.
  • Monitor supplier risk management activities and report findings.
  • Ensure consistency of service across TPAs where applicable.
  • Support project management initiatives related to TPA engagements.
  • Manage TPA-related expenditures to ensure alignment with budgetary constraints.
  • Foster a culture of continuous improvement with TPAs.
  • Collaborate with the third-party supplier management team to ensure compliance and completion of due diligence assessments.
  • Work with suppliers to share industry insights, updates, and future strategic opportunities.

Requirements:

Knowledge:

  • Strong technical understanding of TPA management and strategic engagement.
  • Basic familiarity with Pensions Administration.
  • Awareness of regulatory changes and the ability to communicate updates effectively to suppliers.

Skills:

  • Exceptional organizational abilities.
  • Strong communication and negotiation skills.
  • Capability to persuade and influence stakeholders.
  • Effective management of personnel and resources.
  • Ability to prioritize tasks to meet deadlines.
  • Sound commercial judgment.
  • Proficient collaboration with both internal and external stakeholders.

Experience:

  • Proven experience in a relationship management role.
  • Experience in executing contractual negotiations.
  • Commitment to achieving long-term strategic objectives.
  • Experience in leading contract renewals, amendments, and terminations.

Benefits:

  • 28 days of annual leave plus public holidays.
  • Pension plan.
  • Comprehensive insurance coverage including Travel, Private Medical, Critical Illness, Life Assurance, and Income Protection.
  • Save As You Earn (SAYE) scheme.
  • Performance-based bonus.
  • Flexible working arrangements.
  • Dress code flexibility.
  • Cycling to work incentives.
  • Provision of fruits and snacks.
  • Company-sponsored events.

And more.