Customer Service Representative

4 weeks ago


Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

Nutmeg, a leading digital wealth manager, is seeking a skilled Customer Services Specialist to join its team. As a key member of the customer support team, you will be responsible for providing exceptional customer service and support to Nutmeg's clients.

Key Responsibilities:

  • Act as the first point of contact for Nutmeg customers, providing timely and effective support to resolve customer queries and issues.
  • Communicate with customers via phone, email, and secure messaging platforms to ensure a seamless customer experience.
  • Utilize strong communication and interpersonal skills to build rapport with customers and provide personalized support.
  • Identify opportunities to upsell and cross-sell Nutmeg's products and services to customers.

Requirements:

  • Previous experience in customer-facing roles, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Passion for delivering exceptional customer service and a commitment to continuous learning and self-development.

About Nutmeg:

Nutmeg is a leading digital wealth manager, operating with the agility of a start-up within a leading financial institution. We are committed to empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support.



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