Customer Service Representative
4 weeks ago
Nutmeg, a leading digital wealth manager, is seeking a skilled Customer Services Specialist to join its team. As a key member of the customer support team, you will be responsible for providing exceptional customer service and support to Nutmeg's clients.
Key Responsibilities:
- Act as the first point of contact for Nutmeg customers, providing timely and effective support to resolve customer queries and issues.
- Communicate with customers via phone, email, and secure messaging platforms to ensure a seamless customer experience.
- Utilize strong communication and interpersonal skills to build rapport with customers and provide personalized support.
- Identify opportunities to upsell and cross-sell Nutmeg's products and services to customers.
Requirements:
- Previous experience in customer-facing roles, preferably in the financial services industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Passion for delivering exceptional customer service and a commitment to continuous learning and self-development.
About Nutmeg:
Nutmeg is a leading digital wealth manager, operating with the agility of a start-up within a leading financial institution. We are committed to empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support.
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