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Senior IT Support Analyst

2 months ago

Exeter, Devon, United Kingdom South West Water Full time

About South West Water

South West Water is a leading provider of drinking water and wastewater services in the beautiful South West region of England. We are committed to delivering reliable, efficient, and high-quality services while protecting the environment and supporting our communities.

About the Role

We are seeking a highly motivated and customer-focused Senior IT Support Analyst to join our team. In this role, you will provide technical support to our employees, resolving issues related to hardware, software, and network infrastructure.

Key Responsibilities

  • Provide prompt and effective technical support to users across various departments.
  • Diagnose and resolve technical issues related to computers, printers, mobile devices, and software applications.
  • Maintain and update IT systems and infrastructure.
  • Document technical solutions and procedures.
  • Collaborate with other IT team members to ensure smooth operation of IT services.

Skills and Qualifications

  • Proven experience as an IT Support Analyst or in a similar role.
  • Strong understanding of computer hardware, software, and networking principles.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.

Benefits

We offer a competitive salary and benefits package, including:

  • Generous holiday allowance.
  • Contributory pension scheme.
  • Share-save scheme.
  • Health benefits.
  • Wellbeing support programmes.