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Customer Service Representative
2 months ago
About the Role
As a key member of our team at FirstGroup, you will have a multifaceted role as a Customer Service Representative. You will be responsible for providing exceptional customer service, ensuring that customer requirements are met and exceeded. Your duties will include:
- Confidently and impartially selling the full range of tickets and services to customers
- Ensuring that station activities, including cleaning and customer assistance, are completed safely and punctually
- Providing key information to customers
Main Responsibilities
Your primary responsibilities will include:
- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
- Maximizing opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors, and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment, including cleaning and gritting
Requirements
To be successful in this role, you will need to:
- Be able to deliver extraordinary front-line customer service
- Understand customer requirements and expectations
- Be a self-starter with a can-do attitude
- Be confident when decision-making
- Remain calm yet directive in a crisis
- Be able to work to strict procedures
Working Arrangements
You will work a 3-week rolling roster with set rest days. The earliest start time is 05:55, and the latest possible finish is 19:15.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- Ongoing development and training
- A defined benefit pension scheme
- Free rail travel across the FirstGroup network for you and your family
- A company-sponsored healthcare plan
- Discounted shopping and gym membership
- An employee assistance program
Our Commitment to Diversity and Inclusion
We value our differences and strive to create an inclusive environment for all our colleagues. We believe that everyone deserves an equal opportunity to access meaningful employment and maintain a zero-tolerance approach to any form of prejudice.
