Service Advisor
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Pendragon Group. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive a premium experience.
Key Responsibilities
- Provide estimates for work and book in service and repair work for our customers' vehicles
- Advise on a recommended course of action to our customers and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories, and value products, while maximizing the opportunity to upsell
Requirements
- Background in customer service and an interest in the automotive industry
- Flawless organization skills and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels while meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an exceptional service and a passion for making our customers happy
About Us
Pendragon Group is a leading luxury automotive retailer dedicated to providing an unparalleled premium experience for our customers. We are committed to empowering our associates to bring out the best in themselves and in others, and we thrive in a fast-paced environment where collaboration and teamwork are key.
What We Offer
- A competitive salary and bonus structure
- A comprehensive benefits package, including pension, critical illness pay, life assurance, and 23 days holiday
- Exclusive company discounts on used car purchases, leasing deals, and aftersales services
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