Customer Service Representative

4 weeks ago

Marylebone, Greater London, United Kingdom St Pancras Renaissance Hotel London Full time
Unlock Your Potential in Luxury Hospitality

At St Pancras Renaissance Hotel London, we're seeking a talented Guest Experience Expert to join our dynamic team. As a key member of our front-of-house team, you'll be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:
  • Personalize every guest interaction, making each experience special and memorable.
  • Collaborate with colleagues to resolve guest requests and issues, ensuring seamless service delivery.
  • Stay up-to-date on property amenities, local events, and activities, sharing your knowledge with guests to enhance their stay.
  • Participate in ongoing training and development, staying ahead of the curve in luxury hospitality.
  • Work closely with colleagues to maintain a positive, inclusive team culture.
What We Offer:
  • A competitive salary and opportunities for career growth and development.
  • A comprehensive benefits package, including 28 days' holiday, pension scheme participation, and life assurance coverage.
  • Access to our state-of-the-art gym and spa, as well as complimentary meals and dry-cleaning services.
  • A range of perks and discounts, including Marriott Discount Card benefits and travel ticket season loan.

If you're passionate about delivering exceptional service and are eager to join a dynamic team, we'd love to hear from you. Apply now to take the first step in your luxury hospitality career.

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