Customer Support Team Supervisor
3 weeks ago
Role Overview:
As a key member of the Kerridge Commercial Systems Group (KCS), inspHire stands out as a premier software provider dedicated to offering comprehensive business solutions tailored for rental enterprises globally. We are in search of a technically adept, solution-oriented professional to aid in the expansion of our cloud-based subscription offerings.
Key Responsibilities:
- Perform all responsibilities typical of a support analyst, including:
- Ensuring that all personnel effectively assist with the product
- Delivering support, technical guidance, and training to team members
- Fostering strong relationships among staff to boost retention and loyalty
- Overseeing work queues and customer feedback to enhance service quality
- Collaborating with stakeholders to address customer concerns
- Developing user manuals and help documentation for clients
Ideal Candidate Profile:
- At least 2 years of experience in a comparable position
- A Levels or equivalent qualifications
- Proven experience in mentoring and leading junior staff
- A keen interest in IT coupled with strong problem-solving abilities
- An analytical approach with effective task prioritization skills
- Outstanding communication and interpersonal capabilities
- Ability to adapt and remain flexible in a dynamic work environment
What We Offer:
Become part of a well-established and expanding software organization that provides avenues for career growth. Enjoy a competitive salary, high-quality training, and a supportive work atmosphere.
Company Information:
Kerridge Commercial Systems (KCS) specializes in delivering integrated business management solutions for distributors, suppliers, and wholesalers. Our mission is to empower customers in sourcing, stocking, selling, and servicing effectively.
Diversity Commitment:
KCS is an equal opportunity employer dedicated to fostering diversity within the workplace.
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