Technical Service Account Manager
6 days ago
Job Title: Technical Service Account Manager
Job Summary:
Nichols Digital Ltd is seeking a highly skilled Technical Service Account Manager to join our team. As a Technical Service Account Manager, you will play a key role in the development and implementation of our Artificial Intelligence solutions to enhance customer experience and improve satisfaction.
Responsibilities:
- Account Management: Manage and maintain strong relationships with our clients to ensure their needs are met and exceeded.
- Respond to product and client-related inquiries in a timely and professional manner.
- Help to implement and launch client projects, ensuring seamless execution and timely delivery.
- Inform and advise clients about the AI solution and its potential uses, providing expert guidance and support.
- Document customer needs and report customer feedback to improve our services and solutions.
- Coordinate with the sales and technical teams to ensure alignment and effective communication.
Requirements:
- Minimum 3 years of experience in an account management/technical support role.
- Bachelor's Degree in Maths, Computer Science, or a related field.
- Proficient in Microsoft, Google Suite, and CRM Management.
- Understanding of Python and JSON is beneficial.
- Strong analytical, presentation, and communication skills (both written and verbal).
- Understanding of Artificial Intelligence principles.
What We Offer:
Nichols Digital Ltd offers a dynamic and challenging work environment, with opportunities for growth and professional development. We are committed to providing our employees with the tools and resources they need to succeed.
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