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Technical Service Account Manager

2 months ago

London, Greater London, United Kingdom Nichols Digital Ltd Full time

About the Role:

Nichols Digital Ltd is seeking a highly skilled Technical Account Manager to play a key part in the development and implementation of our Artificial Intelligence solutions. As a Technical Account Manager, you will be responsible for enhancing customer experience and improving satisfaction by working closely with clients to understand their needs and provide tailored solutions.

Responsibilities:

  • Account Management: Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Respond to product and client-related inquiries in a timely and professional manner.
  • Work closely with the sales and technical teams to implement and launch client projects.
  • Inform and advise clients about the AI solution and its potential uses.
  • Document customer needs and report customer feedback.

Requirements:

  • Minimum 3 years of experience in a client-facing role with a working understanding of data science and strong mathematical skills.
  • Ability to develop lasting client relationships and communicate effectively with clients and internal stakeholders.
  • Proficient in Microsoft, Google Suite, and CRM Management.
  • Understanding of Python and JSON beneficial.
  • Strong analytical, presentation, and communication skills (both written and verbal).
  • Understanding of Artificial Intelligence principles.

What We Offer:

Nichols Digital Ltd offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.