Customer Service Representative

2 days ago


Hazel Grove, Stockport, United Kingdom Pacer Staffing Full time

Job Title: Customer Care Representative

Job Summary:

We are seeking a highly skilled Customer Care Representative to join our team at Pacer Staffing. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints, identifying root causes and implementing solutions to prevent future issues.
  • Teamwork: Collaborate with colleagues to achieve team goals, share knowledge, and support each other in providing excellent customer service.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, adjusting to changing priorities and customer needs.

Requirements:

  • Recent cash handling experience
  • Proven customer service experience
  • Computer experience in a Windows-based environment
  • Minimum of two years recent experience working with computer database applications
  • Excellent oral and written communication skills
  • Proficient with business office computer applications
  • Ability to develop knowledge of the Company's Customer Service Standards
  • Ability and willingness to make decisions that are mutually beneficial to our customers and Company
  • Ability to work effectively in a team environment
  • Excellent time management skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Language: English (en-US)



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