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Shift Leader/Manager

2 months ago

Wigan, Wigan, United Kingdom ECS Resource Group Full time

Job Summary:

We are seeking a highly skilled and experienced NOC Shift Supervisor to join our team at ECS Resource Group. As a key member of our Network Operations Centre (NOC), you will be responsible for providing dedicated support to our clients on a 24/7 basis.

Key Responsibilities:

  • Lead a team of NOC technicians to ensure seamless delivery of services to clients.
  • Develop and implement processes to improve efficiency and productivity within the NOC.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Monitor and analyze NOC performance metrics to identify areas for improvement.

Requirements:

  • Proven experience in a NOC or similar technical support environment.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work in a fast-paced, dynamic environment.

What We Offer:

  • A competitive salary of £37,000 - £40,000 per annum.
  • A £5,000 shift allowance.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.