Technical Account Manager

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Vantage Consulting Full time
Job Title: Technical Account Manager

The Technical Account Manager is a key role in our customer-facing team, responsible for engaging with existing customers and managing their contractual relationships. This role requires a strong understanding of our business principles, including pricing, gross profit margins, and cost accounting.

Key Responsibilities:
  1. Manage all aspects of contractual relationships between Petards Defence and existing customers.
  2. Manage customer interaction for Petards Defence's repairs workflow, including fighting vehicles systems, legacy products, and other equipment.
  3. Manage Petards Defence's legacy products workflow, involving execution of the full bid process from initial market engagement to order fulfillment.
  4. Provide bid-support to the Head of Business Development for major bids to customers.
Requirements:
  1. Hold a UK driving license.
  2. Capable of conducting UK-based or international travel, as and when company requirements dictate.
  3. Capable of holding UK Security Clearance (SC).
Desirable Qualifications:
  1. Engineering qualification at level 5 or higher.
  2. Business qualification at level 5 or higher.
Working Relationships:

The Technical Account Manager will work closely with the Head of Business Development, Head of Operations & Engineering, and other internal stakeholders to deliver results.

External relationships will be established with customer project teams, repair customers, and legacy product customers.



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