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Patient Care Flow Specialist
3 months ago
Job Overview
At Lancashire Teaching Hospitals, we recognize that exceptional individuals are essential to enhancing the patient experience. Your contributions will be invaluable in supporting our mission to provide outstanding healthcare.
The Emergency Department is in search of a proactive and motivated individual who is passionate about patient welfare. The ideal candidate will possess excellent communication and customer service abilities, prioritize effectively, and maintain a composed and adaptable demeanor, particularly in high-pressure situations.
Key Responsibilities
As a Patient Flow Coordinator, your role will be pivotal in helping the department meet performance objectives and ensuring timely patient care. You will facilitate patient journeys through the department by:
- Monitoring and validating patients who have exceeded the 4-hour care target.
- Collaborating with various teams to streamline patient processes.
- Communicating test results and directing patients as necessary.
- Arranging transportation and addressing inquiries.
- Keeping the patient management system updated in real-time.
Your role is essential in prioritizing patient care and enhancing their overall experience.
Working with Us
Our organization comprises 10,000 dedicated professionals committed to delivering high-quality services to our community. Each role contributes to the care of 370,000 local residents and provides specialized services to 1.5 million individuals across Lancashire and Cumbria.
By joining us, you will gain a sense of fulfillment knowing that your efforts significantly impact our patients and staff, ensuring we continue to provide exceptional healthcare throughout our regions.
You will have access to diverse development opportunities, allowing you to acquire new skills, connect with remarkable individuals, and explore various career paths within the healthcare sector.
Your contributions will not only make a difference but will also challenge you to think innovatively and improve our services continually. Every action you take will center around enhancing patient care and their experiences, making your role truly significant.
We also provide additional development opportunities within the organization.
Detailed Responsibilities
- Collaborate with interdisciplinary teams to plan patient discharges effectively.
- Ensure all necessary documentation is completed to facilitate the discharge process.
- Communicate with patients, families, and staff regarding patient care and discharge concerns.
- Coordinate with external agencies and families to ensure effective communication for timely discharges.
- Complete relevant patient documentation to support efficient discharge.
- Validate breaches of the 4-hour target in real-time.
- Assess and document patients' social circumstances and discharge arrangements within 24 hours of admission.
- Monitor the status of referrals and assessments necessary for discharge.
- Follow up on outstanding requests that may delay patient discharges.
- Analyze and interpret information to recommend appropriate actions, seeking guidance from senior colleagues when necessary.
- Assist the Emergency Department team in requesting medications, transport, and discharge summaries to ensure timely discharges.
- Ensure all necessary supplies and documentation for admissions and discharges are readily available.
- Ensure all relevant paperwork is completed by the appropriate personnel for efficient discharges.
- Support the follow-up of test results that may delay discharges.
- Liaise with other care facilities to expedite referrals and assessments, including patient repatriation.
Qualifications & Experience
Essential Criteria
- QCF/NVQ/apprenticeship level 2 in a relevant field (health and social care, administration, business management).
- Experience in a health or social care setting.
- Knowledge of discharge pathways.
- Proven problem-solving skills and the ability to prioritize demanding workloads.
- Understanding of confidentiality principles.
Desirable Criteria
- Level 3 QCF Diploma in a relevant field.
- NVQ Level 3.
- Experience in an acute hospital environment.
- Awareness of community nursing and social care services.
- Familiarity with NHS agendas at both national and local levels.
