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Residential Lettings Specialist

2 months ago


Chad Valley, United Kingdom Citizen Housing Full time

Position:
Hybrid Role

Working Hours:
37 Hours per week

Employment Type:
Permanent
At Citizen Housing, we embody values of courage, ambition, and integrity. We are thrilled to present an opportunity to join a dynamic team dedicated to serving the West Midlands community.

As a Property Lettings Consultant, your role will be pivotal in delivering a customer-centric lettings service. You will assist clients as they conclude their tenancies and facilitate the lettings process for new tenants.

This hybrid position offers flexibility to enhance work-life balance.
In the housing sector, your contributions can lead to meaningful change. The responsibilities of the Property Lettings Consultant include:

Evaluating and determining the eligibility of potential applicants in line with Citizen's Policies and Procedures, while providing support to Senior Lettings Advisors.

Ensuring timely advertising and shortlisting of properties.

Collaborating effectively with local authorities regarding the management and administration of choice-based lettings and nomination schemes.

Providing a high-quality service in allocations, lettings, and the management of vacant properties.

Ensuring that vacant properties are re-let in accordance with the allocations policy and within established timelines to meet targets.

Facilitating sustainable lettings through efficient shortlisting and eligibility assessments, ensuring new tenants can maintain their tenancies.
Building and nurturing strong relationships with local authorities concerning Choice Based Lettings and nomination arrangements.
Ensuring operational processes are effective in delivering exceptional service and customer satisfaction.

As a Property Lettings Consultant, we require you to possess:
Excellent communication skills, both verbal and written, tailored to diverse audiences.
Strong organizational abilities to manage and prioritize your workload.
High levels of self-motivation, integrity, and enthusiasm.
Experience in a social housing environment in a similar or related capacity.
A commitment to providing outstanding customer service and satisfaction.
We would be particularly enthusiastic if you have:
Experience in social housing allocations, lettings, and void management.
Knowledge of best practices in allocations, lettings, and void management.
At Citizen Housing, we aim to be an employer of choice, investing in our workforce.

To deliver exceptional services to our customers, we seek employees who are passionate, dedicated, and engaged. We strive to foster a culture where every individual feels valued and confident to express themselves, prioritizing employee wellbeing.

We work collaboratively as one team, embracing our core values.

We are committed to attracting and retaining top talent, supporting their professional growth, and recognizing their contributions.

Our competitive benefits include:
- Starting annual leave of 25 days plus bank holidays, increasing with service
- Annual leave purchase scheme, allowing the purchase of up to 5 additional days per year
- Enhanced family leave policies
- Organizational Sick Pay
- Generous Pension Scheme with matching contributions
- Life insurance coverage
- Health and Wellbeing initiatives
- Provision of IT and Home Office equipment for hybrid working
- Access to a 24/7 Employee Assistance Program
- Cashback scheme for various medical expenses
- Access to wellbeing initiatives and platforms
- Extensive learning and development opportunities.
- Opportunities for professional qualifications
- Participation in Staff Consultative and EDI Forums.

At Citizen Housing, our mission is to provide homes that serve as a foundation for life. With over fifty years of experience, we have established ourselves as one of the UK's most trusted social housing providers, managing a diverse portfolio of homes across the West Midlands.

We are dedicated to addressing the fundamental challenges faced by our communities and strive to be an organization that supports them in overcoming these issues.

We take a proactive approach to safeguarding, ensuring that everyone accessing our services can do so safely.
For more information about our selection process and commitment to Equality and Diversity, please refer to our website.