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Clinical Coordinator
2 months ago
We are seeking a highly skilled and compassionate Clinical Coordinator to join our team at St Margaret's Somerset Hospice. As a key member of our Central Referral Centre, you will be the first point of contact for callers seeking support and guidance.
Main Responsibilities- Act as the primary contact for patients, carers, and relatives, providing empathetic and professional support in a sensitive and compassionate manner.
- Respond to telephone calls and messages, ensuring that messages are promptly relayed to the most appropriate person or service.
- Liaise with internal and external healthcare professionals to process referrals and answer general enquiries regarding access and referrals to our service.
- Manage and maintain accurate records of patient referrals, deaths, and discharges on our System One database system.
- Provide administration support to the wider multi-disciplinary team, including typing of correspondence and documents, filing, photocopying, and distribution.
- Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of people, including patients, carers, and healthcare professionals.
- Good knowledge of Microsoft Office software packages, email, and the internet.
- Ability to work well under pressure, prioritise tasks, and manage own workload effectively.
- Self-aware and committed to self-development, with a positive attitude towards equal opportunities and working in a multicultural environment.
- A competitive salary and benefits package.
- A comprehensive training program and induction to ensure you have the skills and knowledge required to undertake this challenging but rewarding role.
- A supportive team environment and opportunities for professional development and growth.
