Sales Support Coordinator

4 weeks ago


Llanelli, Carmarthenshire, United Kingdom Sunny Recruitment Full time £25,000
Position: Sales Support Coordinator

Location: Whitland
Salary: £25,000 p/a
Working Hours: Full Time, Monday to Friday, with an early finish of 2pm every other Friday.

Role Overview:
The Sales Support Coordinator will be responsible for a variety of tasks that ensure the smooth operation of the sales process. Key responsibilities include:

  • Sales Order Management: Efficiently processing sales orders, ensuring prompt and accurate acknowledgments and maintaining effective communication with clients.
  • Reporting: Regularly updating and maintaining sales reports to reflect current data.
  • Returns and Replacements: Handling documentation related to service and repair returns, as well as replacements.
  • Loan Order Processing: Managing loan orders and keeping the loan stock database up to date.
  • Quotations and Invoicing: Generating accurate quotations and invoices for clients.
  • Customer Inquiries: Addressing inquiries received via phone, email, and other channels, including those from marketing initiatives.
  • Administrative Support: Providing essential support to the Sales Operations Manager and Sales Representatives.
  • Record Maintenance: Keeping customer and distributor records current and accurate.
  • Interdepartmental Liaison: Collaborating with various departments to resolve customer-related issues.
  • Customer Service: Delivering exceptional service to both internal and external stakeholders.
  • CRM Administration: Managing the CRM system, specifically Salesforce.
  • Documentation Preparation: Preparing necessary documents for distributors, including Letters of Authorisation.

Qualifications:
The ideal candidate will possess:
  • Experience in sales order processing.
  • A proven track record in a sales administration or similar support role.
  • Familiarity with international trade and export/import procedures is advantageous.
  • Experience in a customer-facing position.
  • Proficient knowledge of Microsoft Office applications.
  • Hands-on experience with CRM and ERP software.
  • A willingness to learn about international trade documentation.
  • Strong interpersonal skills to foster positive relationships with customers and colleagues.

Benefits:
  • Early finish every other Friday.
  • Opportunity to work with a highly reputable company in the medical sector.
  • No weekend work required.


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