Sales Support Coordinator
4 weeks ago
Location: Whitland
Salary: £25,000 p/a
Working Hours: Full Time, Monday to Friday, with an early finish of 2pm every other Friday.
Role Overview:
The Sales Support Coordinator will be responsible for a variety of tasks that ensure the smooth operation of the sales process. Key responsibilities include:
- Sales Order Management: Efficiently processing sales orders, ensuring prompt and accurate acknowledgments and maintaining effective communication with clients.
- Reporting: Regularly updating and maintaining sales reports to reflect current data.
- Returns and Replacements: Handling documentation related to service and repair returns, as well as replacements.
- Loan Order Processing: Managing loan orders and keeping the loan stock database up to date.
- Quotations and Invoicing: Generating accurate quotations and invoices for clients.
- Customer Inquiries: Addressing inquiries received via phone, email, and other channels, including those from marketing initiatives.
- Administrative Support: Providing essential support to the Sales Operations Manager and Sales Representatives.
- Record Maintenance: Keeping customer and distributor records current and accurate.
- Interdepartmental Liaison: Collaborating with various departments to resolve customer-related issues.
- Customer Service: Delivering exceptional service to both internal and external stakeholders.
- CRM Administration: Managing the CRM system, specifically Salesforce.
- Documentation Preparation: Preparing necessary documents for distributors, including Letters of Authorisation.
Qualifications:
The ideal candidate will possess:
- Experience in sales order processing.
- A proven track record in a sales administration or similar support role.
- Familiarity with international trade and export/import procedures is advantageous.
- Experience in a customer-facing position.
- Proficient knowledge of Microsoft Office applications.
- Hands-on experience with CRM and ERP software.
- A willingness to learn about international trade documentation.
- Strong interpersonal skills to foster positive relationships with customers and colleagues.
Benefits:
- Early finish every other Friday.
- Opportunity to work with a highly reputable company in the medical sector.
- No weekend work required.
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