Senior Support Team Member

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Two Saints Full time
About the Role

We are seeking a highly motivated and experienced Senior Support Team Member to join our team at Two Saints. As a key member of our support team, you will play a vital role in delivering person-centred support to our clients, empowering them to achieve their goals and overcome challenges.

Key Responsibilities
  • Team Leadership: Provide guidance and support to your team members, ensuring they have the skills and knowledge needed to deliver high-quality support.
  • Communication: Liaise effectively with colleagues, clients, and external agencies to ensure seamless communication and a consistent approach.
  • Staff Management: Manage staff annual leave, plan rotas, and organize cover for absences, ensuring adequate staffing levels at all times.
  • Incident Management: Manage incidents through our on-call service, emergency services, or by providing assistance as needed.
  • Client Support: Provide support to clients, including responding to emergency accommodation needs and controlling the entry and exit of clients and visitors.
  • Administrative Tasks: Maintain clean and tidy communal areas, and perform other administrative tasks as required.
Requirements
  • Experience: Previous experience in a similar role is desirable, but not essential. You will have a passion for working with homeless individuals and a commitment to helping others.
  • Skills: Clear verbal and written English, great communication skills, basic IT and keyboard skills, polite and assertive manner, and a passion for working in a client-facing role.
  • Knowledge: Knowledge of voluntary and statutory agencies, and an interest in homelessness and related issues.
About Two Saints

Two Saints is a leading provider of support services for homeless individuals. We are committed to delivering high-quality support that empowers our clients to achieve their goals and improve their lives.



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