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Welcome & Service Assistant Manager - Cliveden Estate

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom National Trust Full time

About the Role

We are seeking a highly motivated and experienced Welcome & Service Assistant Manager to join our Cliveden Estate team. As a key member of our Visitor Experience team, you will be responsible for delivering exceptional service standards to our visitors, driving membership recruitment, and growing support for the National Trust.

Key Responsibilities

  • Lead and inspire a team of staff and volunteers to deliver exceptional service standards
  • Manage a small team of volunteers to deliver exceptional service to our visitors
  • Support the Welcome Manager to manage a team of twenty-three staff members
  • Drive membership recruitment and grow support for the National Trust
  • Share knowledge of our conservation work with visitors and staff

Requirements

  • Experience in visitor services, in the tourist or heritage sector
  • Naturally curious about people, with an understanding of how to achieve the highest standards of customer service
  • Able to work to sales targets, and confidently sell the benefits of becoming a member
  • Well-organised and motivated
  • Willing to learn new skills, with a 'can-do' attitude
  • Comfortable with IT skills (all MS Office)

What We Offer

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places