Supply Chain Solutions Expert
2 months ago
About the Role
As a Senior Support Specialist at Manhattan Associates, you will be part of a multicultural team responsible for guaranteeing client satisfaction and ensuring the well-functioning of our solutions. You will have the opportunity to work with clients from various industries, including retail distribution, luxury, industrial, e-commerce, automotive, pharmaceutical, and more.
Key Responsibilities
- Analyzing and resolving functional issues that arise post-implementation in connection with supply chain software solutions.
- Working with analysts to provide issue resolution utilizing supply chain technologies and performing testing of client-specific enhancements in a timely manner.
- Providing client communication, testing, issue resolution, and post-implementation support.
Requirements
- Excellent client-facing and client management skills, with a strong team spirit.
- Strong analytical skills, with a rigorous approach to work.
- Experience in troubleshooting and application support.
- Understanding of database concepts and cloud technology.
- Fluency in English, with another European language being an advantage.
- Bachelor's degree in Logistics, Engineering, Computer Science, Mathematics, or another numerate discipline, or equivalent through business experience.
- The flexibility to work at customer locations up to 30%, sometimes for prolonged engagements within the EMEA region.
What We Offer
- A supportive and inclusive work environment that values diversity and promotes professional and personal development.
- A dynamic culture that encourages collaboration, innovation, and employee commitment.
- The opportunity to work with a global team of 3,400+ members, with a strong focus on supply chain solutions.
Equal Employment Opportunity
Manhattan Associates is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the unique backgrounds, experiences, and perspectives of every team member.
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