Commercial Finance Director

2 weeks ago

Newport, Newport, United Kingdom Propel Finance Full time
Join Propel Finance as a Collections and Recoveries Executive

We are seeking a skilled and experienced Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize this.

Key Responsibilities:
  • Maintain and administer a portfolio of arrears cases (early, mid, and late arrears) with the aim of collecting arrears payments and placing accounts back into formula.
  • Negotiate with customers and equipment suppliers in respect of arrears/equipment issues, in a polite, respectful manner, maintaining appropriate professional boundaries.
  • Use tact and discretion when negotiating with the customer/supplier to maintain relationships and promote a positive image of Propel Finance.
  • Determine can't pay from won't pay cases and act accordingly.
  • Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated.
  • Adhere to applicable law and internal processes at all times.
  • Differentiate between regulated and unregulated customers and act according to law and the contracts signed.
  • Remain vigilant to potential fraudulent customer activity.
  • Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery.
  • Work to agreed targets and deadlines.
  • Assist management with reporting and case summaries.
Requirements:
  • Excellent telephone manner with the ability to actively listen.
  • Customer Service Experience ideally within the finance industry.
  • Proficient with Microsoft Office.
  • Able to work in a high volume, pressured environment.
  • Demonstrate empathy & understanding.
  • Manage difficult conversations.
  • Flexible and ability to prioritize.
  • Solution mindset.
Why Work at Propel Finance?

We have a great working environment – it's an ambitious business, but we achieve so much because of our people. Everyone in the business, no matter their team or role has the opportunity to shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

Benefits:
  • ~25 days annual leave + bank holidays.
  • ~ Half a days seasonal shopping holiday.
  • ~ The day off for your birthday.
  • ~2 additional days holiday after 5 years service.
  • ~ Hybrid working options.
  • ~ Private Medical Insurance.
  • ~ Subsidised gym membership.
  • ~ Pension scheme.
  • ~ Lots of company events and rewards.

We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

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