Commercial Finance Director
4 weeks ago
We are seeking a highly skilled Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our operations team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk, and working closely with customers to minimize this.
Key Responsibilities- Maintain and administer a portfolio of arrears cases, with the aim of collecting arrears payments and placing accounts back into formula.
- Negotiate with customers and equipment suppliers in respect of arrears/equipment issues, in a polite, respectful manner, maintaining appropriate professional boundaries.
- Use tact and discretion when negotiating with the customer/supplier to maintain relationships and promote a positive image of Propel Finance.
- Determine can't pay from won't pay cases and act accordingly.
- Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated.
- Adhere to applicable law and internal processes at all times.
- Differentiate between regulated and unregulated customers and act according to law and the contracts signed.
- Remain vigilant to potential fraudulent customer activity.
- Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery.
- Work to agreed targets and deadlines.
- Assist management with reporting and case summaries.
- Excellent telephone manner with the ability to actively listen.
- Customer Service Experience ideally within the finance industry.
- Proficient with Microsoft Office.
- Able to work in a high volume, pressured environment.
- Demonstrate empathy & understanding.
- Manage difficult conversations.
- Flexible and ability to prioritize.
- Solution mindset.
We offer a great working environment, with a collaborative and ambitious team. Everyone has the opportunity to shape the outcome, share ideas, and have their voice heard. We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.
We offer a range of benefits, including:
- ~25 days annual leave + bank holidays.
- ~ Half a days seasonal shopping holiday.
- ~ The day off for your birthday.
- ~2 additional days holiday after 5 years service.
- ~ Hybrid working options.
- ~ Private Medical Insurance.
- ~ Subsidised gym membership.
- ~ Pension scheme.
- ~ Lots of company events and rewards.
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