Commercial Finance Director

4 weeks ago


Newport, Newport, United Kingdom Propel Finance Full time
Role Overview

We are seeking a highly skilled Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our operations team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk, and working closely with customers to minimize this.

Key Responsibilities
  • Maintain and administer a portfolio of arrears cases, with the aim of collecting arrears payments and placing accounts back into formula.
  • Negotiate with customers and equipment suppliers in respect of arrears/equipment issues, in a polite, respectful manner, maintaining appropriate professional boundaries.
  • Use tact and discretion when negotiating with the customer/supplier to maintain relationships and promote a positive image of Propel Finance.
  • Determine can't pay from won't pay cases and act accordingly.
  • Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated.
  • Adhere to applicable law and internal processes at all times.
  • Differentiate between regulated and unregulated customers and act according to law and the contracts signed.
  • Remain vigilant to potential fraudulent customer activity.
  • Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery.
  • Work to agreed targets and deadlines.
  • Assist management with reporting and case summaries.
Requirements
  • Excellent telephone manner with the ability to actively listen.
  • Customer Service Experience ideally within the finance industry.
  • Proficient with Microsoft Office.
  • Able to work in a high volume, pressured environment.
  • Demonstrate empathy & understanding.
  • Manage difficult conversations.
  • Flexible and ability to prioritize.
  • Solution mindset.
Why Work with Us?

We offer a great working environment, with a collaborative and ambitious team. Everyone has the opportunity to shape the outcome, share ideas, and have their voice heard. We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

We offer a range of benefits, including:

  • ~25 days annual leave + bank holidays.
  • ~ Half a days seasonal shopping holiday.
  • ~ The day off for your birthday.
  • ~2 additional days holiday after 5 years service.
  • ~ Hybrid working options.
  • ~ Private Medical Insurance.
  • ~ Subsidised gym membership.
  • ~ Pension scheme.
  • ~ Lots of company events and rewards.

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