Facilities Operations Manager
1 week ago
Role Overview
We are seeking a highly skilled Facilities Operations Manager to join our team at Gleeson Recruitment Group. As a key member of our operations team, you will be responsible for delivering exceptional service management, compliance, and health & safety of the outsourced FM services of Technical, Security, Cleaning and Specialist Services.
Key Responsibilities
- Service Management: Supervise the day-to-day operation of the Centre and designated Scottish sites, maintaining operational excellence.
- Contract Management: Oversee and inspect contractors' work to monitor the performance of contracts and ensure agreed service levels are met.
- Contract Procurement: Review contracts periodically and manage the tender process for procuring new contracts to achieve the best balance between cost and service quality.
- Supplier Management: Act on behalf of the client to raise concerns with suppliers/contractors.
- Service Level Agreements: Put in place SLAs and monitor performance.
- Health & Safety: Ensure work is carried out in accordance with clients' Health & Safety policy and procedures.
- Maintenance Management: Manage the delivery of the maintenance program, obtaining competitive quotes for works where necessary, and working closely with on-site contractors for optimal resource deployment.
- Helpdesk Management: Ensure the Helpdesk information is correct and up to date, reviewing reports weekly and following up to resolve as required.
- Tenant Support: Support tenant inspections and the fit-out process for new lettings, contributing to the overall success of the Centre.
- Financial Management: Manage within the financial restraints of the Service Budgets, tracking ongoing expenditure against budget, and ensuring efficient communication of planned works at the Centre.
- Reporting: Construct and deliver monthly reports with the PM team/Centre Manager for the Centre.
- Quality Assurance: Submit ad-hoc QA Audit sheets, conducted on works conducted.
- PPM Management: Ensure that all PPM is forecasted, planned, and implemented by the service provider.
- Building Management: Review building management system to assess how the electrical appliances in the Centre are operating and take action to correct if necessary.
- Landlord Works: Assist with shop fits and agreed Landlord works.
- Insurance Claims: Assist with insurance claims.
- Health & Safety Compliance: Utilise the H&S platform of Quooda to report on Compliance across the site.
- Disaster Planning: Develop, maintain, and test disaster planning procedures to cover all emergencies.
- Record Keeping: Maintain records of assessments and audits.
Requirements
- FM Experience: FM experience within shopping centres.
- Communication: Ability to commute to the Centre at least 4 times per week.
- Qualifications: IOSH/NEBOSH and Facilities Management qualification.
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