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Customer Service Representative
2 months ago
Job Title: Customer Service Administrator
Job Type: Full-time
Location: East London
Job Description:
We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Red Personnel. As a key member of our Customer Services Team, you will be responsible for providing exceptional customer service to our residents, responding to their enquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and in-person, providing accurate and timely information and resolving issues in a professional manner.
- Record and manage customer interactions and repairs on our customer relationship management system.
- Log maintenance enquiries with contractors and process invoices.
- Contact customers to confirm completion of works and gather feedback.
- Support the property management team with administrative tasks as required.
Requirements:
- Experience working in the private sector housing or local government.
- Excellent customer service and listening skills.
- Excellent IT and keyboard skills.
- Excellent written and verbal communication.
- Ability to prioritize workload and work to Key Performance Indicators targets.
- Customer focus, can-do attitude, and positive approach.
- Ability to work in a performance culture environment and as part of a team.
- Willingness to undertake relevant ongoing training and development.
What We Offer:
- Attractive annual leave entitlement.
- Employee assistance program.
- Well-being initiatives.
