Installation and Maintenance Technician
4 weeks ago
Location: Mansfield
Salary: £35k + company van
Hours: Full-time, 0830 to 1700 Monday to Friday
About the Role:We are seeking a skilled and versatile Installation & Field Service Engineer to join our dynamic team. In this role, you will be responsible for the service, repair, and installation of a variety of automated access systems and retail fixtures. This is a diverse role requiring a high level of technical expertise, problem-solving skills, and a commitment to delivering excellent customer service.
Key Responsibilities:Service and Repair:- Conduct routine maintenance, fault finding, and repair of automated access gates, sliding doors, boarding gates, and retail fixtures such as bakery equipment.
- Use software diagnostics to troubleshoot issues, check sensor alignment, and perform visual inspections.
- Replace and upgrade components, including motherboards, bearings, motors, and other electrical parts, managing 240 volts input and 24 volts output.
- Carry out installation of new systems and equipment, ensuring all work complies with safety standards and client specifications.
- Complete snagging tasks and manage special projects as required, providing a high level of attention to detail.
- Provide technical support and guidance to customers on the operation and maintenance of equipment.
- Respond to service calls in a timely manner, ensuring minimal downtime for the customer.
- Maintain accurate records of service visits, repairs, and installations.
- Conduct site surveys to assess the feasibility of installations and provide technical recommendations.
- Train end-users on the correct usage and maintenance of equipment.
- Collaborate with the project management team to deliver projects on time and within budget.
- Maintain a stock of commonly used parts and tools in the company vehicle, ensuring you are well-prepared for any on-site requirements.
- Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.
- Proven experience in a similar role, ideally within the automated access systems or retail equipment sectors.
- Strong technical skills, with the ability to read schematics and technical diagrams.
- Experience using diagnostic software and performing complex fault finding.
- Proficiency in replacing and configuring electrical components such as motherboards, sensors, and motors.
- Good understanding of electrical safety and working with 240 volts.
- Excellent problem-solving abilities and attention to detail.
- Strong communication skills and the ability to interact professionally with customers.
- Full UK driving license is essential.
- Competitive salary and overtime opportunities.
- Company vehicle, tools, and equipment provided.
- Ongoing training and development opportunities.
- Supportive team environment with a focus on work-life balance.
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