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Field Service Technician

2 months ago

Amersham, United Kingdom Questech Recruitment Ltd Full time
Job Title: Field Service Engineer

We are seeking a skilled Field Service Engineer to join our team at Questech Recruitment Ltd. As a Field Service Engineer, you will be responsible for traveling to customers' sites around the UK to repair and maintain a variety of Forklift Trucks, Material Handling Equipment, and other industrial equipment.

Key Responsibilities:
  • Undertake the repair and maintenance of customer-owned and fleet trucks on customers' sites.
  • Carry out fault diagnosis to identify reported breakdowns.
  • Repair equipment wherever possible as a first-time fix.
  • Ensure all damage and faults are highlighted to customers and recorded accurately on appropriate documentation.
  • Obtain purchase order numbers as per procedure.
  • Ensure a value-for-money service is provided and recommendations are a fair assessment of the repair required.
  • Perform cost-effective repairs on rental equipment or all-inclusive contracts to ensure maximum profitability and return.
  • Accurately complete all paperwork required within the role, including servicing sheets, breakdown reports, accident reports, timesheets, and quotes.
  • Work closely with the sales team, informing them of any potential leads.
  • Ensure the service van is kept clean and tidy, and van stock is maintained and profiled to customer base.
  • Maintain Company image, department efficiency, and first-time fix rate.
  • Ensure necessary replacement parts and spares for stock are ordered promptly.
  • Ensure all Company-issued tools and safety/protective equipment are kept in a satisfactory condition, reporting all deficiencies immediately.
Requirements:
  • Experience of repairing and maintaining either Forklift Trucks, FLT's, Plant Vehicles, Material Handling Vehicles, HGV's, or similar vehicles.
  • Ideal candidates will have at least a Level 4 Technician qualification/apprenticeship in the Forklift, HGV, or Automotive industry. Experienced Technicians/Engineers will also be considered.

We offer a competitive salary, up to £35,000 (dependent on experience), plus overtime, company van, and bonus. You will be paid an hourly rate for field service from leaving home to returning home (door-to-door). There is also a 24-hour call-out rota, which is financially rewarded.

Overtime is available depending on workload, paid at time and a half of the normal hourly rate. Saturday AM work is also available at time and a half (not compulsory). You will have the option to take half an hour lunch instead of a full hour, which counts as 30 minutes overtime at time and a half when done.

You will be based from home, with some travel to the local depot to collect supplies. You will be provided with a fully stocked service van. You will be expected to have your own personal tools, however, jacks, slings, power tools, and 3/4 drive sockets are provided as well as any specialist tools by the company.

The van will be based at engineers' homes, and they are given the option to opt in or out of personal use following government guidelines.