Student Services and Hospitality Coordinator
4 weeks ago
English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.
We offer a diverse range of courses, including General English, Academic and Exam preparation, and Professional Certificate programmes. Our curriculum is designed to not only encourage students to enhance their language skills but also facilitates immersion into the local culture through themes that connect the classroom to social activities.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Student Services and Hospitality Intern. As a key member of our team, you will play a multifaceted role within both our student services and marketing teams.
Responsibilities- Welcome new students and ensure a smooth orientation experience.
- Foster a customer service-focused culture for improved student retention.
- Lead diverse social program activities to enhance student engagement.
- Address student inquiries promptly, including courses, accommodation, and well-being.
- Efficiently manage and resolve student issues and complaints.
- Collect and analyse feedback for continuous improvement and high satisfaction.
- Coordinate with EP head office on post-arrival service matters.
- Contribute to managing student accommodation and collaborate for optimal service delivery.
- Actively identify and implement opportunities for service enhancement.
- Assist with administrative tasks as required.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and quick adaptability to new software.
- Ability to work both independently and within a team.
- Positive attitude and adaptability in a dynamic environment.
- Customer-focused mindset with a passion for assisting others.
- Familiarity with the education industry and study abroad programs is beneficial.
- Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
- Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
- Internship Duration: 3 to 6 months
The Student Services and Hospitality Intern will also be expected to demonstrate their commitment to EP's values and regulations, including equal opportunities policy, Social, Economic and Environmental responsibilities, and Health and Safety responsibilities.
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