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Application Configuration Specialist
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Application Configuration Specialist
2 months ago
The Application Configuration Analyst is responsible for providing efficient and timely support, troubleshooting, and training for all applications end-users' support. This position works closely with end-users daily to provide direction, instruction, and assistance troubleshooting mission-critical system features and functionality.
Key Responsibilities- Support and Maintain Clinical Systems: Utilize required tools and technologies to support and maintain clinical system applications.
- EHR Upgrades and Migration: Manage the design, preparation, and implementation of EHR upgrades and migration for American Family Care, Inc. staff.
- Clinical Application Support: Create and maintain clinical application support and training when requested.
- EHR Template Design: Design and configure EHR templates, workflows, and reports.
- Troubleshooting and Technical Support: Access and troubleshoot technical issues encountered by Team Members.
- EHR Process Enhancement: Help enhance the EHR process at American Family Care, Inc. clinics.
- Training and Subject Matter Expertise: Provide training and be the subject matter expert of all clinic software.
- Vendor Support: Create and monitor support tickets with EHR vendors (eClinicalworks / Docutap) and work to resolve problems quickly and accurately.
- EHR System Hardware Support: Provide support for EHR system hardware, including configuration and troubleshooting.
- EHR Security and Configuration: Maintain EHR security settings as well as other system configurations.
- System Application Development: Analyze, coordinate, and assist with the development, testing, maintenance, and education for system applications.
- Communication and Change Management: Communicate changes/new initiatives and critical issues to end-users.
- Special Projects: Assume special projects as directed and document them appropriately.
- Backup Coverage: Provide backup coverage for helpdesk functions and other system applications as needed.
- Research and Development: Research technologies to improve the performance and reliability of hospital-wide information flow.
- Interface Support: Support proprietary and industry-standard interfaces between clinical equipment, servers, software, and outside entities.
In-depth knowledge of Electronic Medical Records Systems. Experience building forms, writing reports, and training staff on the use of computer systems and EHR software applications, including functionality and workflow. Excellent customer service skills. Ability to work independently and/or as part of a team with staff at various levels. Excellent written and verbal communication skills. Attention to detail.
Educational RequirementsB.S degree in Computer Science or related field with relevant experience preferred. Experience in a complex healthcare environment or the equivalent in experience is required. An additional two years of demonstrated application analyst experience may be substituted for up to two years of the educational requirement.
Work EnvironmentOffice environment. Extensive use of keyboard, mouse, and monitor. Close attention to detail and ability to focus. Ability to reach, stoop, and lift up to 50 pounds. Potential exposure to potentially infectious material. Moderate noise level.
