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Overnight Guest Services Associate

2 months ago

Richmond, Greater London, United Kingdom Richmond Harbour Hotel Full time

About Us:
Richmond Harbour Hotel is a distinguished establishment, renowned for its exceptional hospitality and stunning surroundings. We pride ourselves on delivering a remarkable experience to our guests, combining modern conveniences with classic elegance.


Position Overview:
As an Overnight Guest Services Associate, you will play a crucial role in representing our hotel, ensuring that every visitor is greeted with warmth and professionalism. Your responsibilities will encompass managing the front desk, addressing guest inquiries, and providing exemplary customer service. Your contribution is vital in crafting a positive initial impression and guaranteeing a memorable stay for our guests.


Key Responsibilities:

  • Respond promptly and effectively to guest inquiries, ensuring positive outcomes.
  • Facilitate a seamless reception experience for guests, including check-in and check-out processes, while adhering to audit protocols.
  • Maintain open communication with the Front Office Manager and Reception Supervisors regarding guest feedback and interdepartmental updates.
  • Exhibit a high standard of customer service consistently.
  • Optimize room occupancy and utilize upselling techniques to enhance hotel services and amenities.
  • Follow established procedures for accepting various forms of payment, including foreign currencies and credit cards, in line with hotel policies.
  • Adhere to hotel security protocols, fire safety regulations, and health and safety standards.
  • Uphold company brand standards in all interactions.
  • Provide assistance to other departments as required.

What We Offer:

  • Attractive salary and comprehensive benefits package.
  • Opportunities for career advancement within the Richmond Harbour Hotel.
  • A collaborative and supportive work environment.
  • Discounts on hotel stays and dining across our group.
  • Access to an Employee Assistance Program.
  • Uniform provided for your convenience.
  • Complimentary meals during your shifts.

If you are enthusiastic about the hospitality industry and committed to delivering outstanding service, we encourage you to consider this opportunity.